Shipping

Delivery times
  • Within Germany: 1-3 working days (unless otherwise stated on the product page)
  • Within the EU: 3-7 working days after conclusion of contract (after receipt of payment in case of prepayment)
  • Within Europe (not EU): 1-3 weeks
  • Outside Europe: delivery time on request

Note: Orders placed by 10 a.m. are usually dispatched on the same day. Shipping only takes place on working days (Monday to Friday), on Sundays and public holidays there is no delivery by the shipping service provider.

Shipping costs:

Within Germany:

  • Shipping costs: 6,90€
  • Free shipping from an order value of 50,00€
Within the EU:
  • Shipping costs: 10,00€
  • Free shipping from an order value of €50.00
Shipping to European countries outside the EU (Albania, Andorra, Belarus, Bosnia and Herzegovina, Kazakhstan, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Switzerland, Serbia, Ukraine, United Kingdom):
  • Shipping costs: 30,00€
  • Free shipping from an order value of 150,00€.
Note on shipping outside the EU:

Please inform yourself in advance about customs duties and import sales taxes for international deliveries. The shipping service provider may send you an invoice with fees and taxes when importing to a country outside the EU. If you have any questions, please contact us in advance!

Shipping partner:

within the EU: We rely on a dynamic system with various shipping service providers to always offer you the best service. Depending on the country and situation, we select the best shipping partner to ensure that your order arrives quickly and reliably. This allows us to react flexibly to bottlenecks - especially during peak seasons such as Christmas.

Outside the EU: Local transport companies possible: Please note that for some products outside the EU, the shipment may be passed on to local transport companies. Details can be found in the shipment tracking.

Shipping by: Delivery will be made either by Elektrohub GmbH or Fulfillment Plus UG (haftungsbeschränkt) , depending on the type of product and stock. You can also find information about the sending unit in the shipment tracking.

Shipping modalities:

Joint shipping with different delivery times, unless otherwise agreed. The delivery time depends on the item with the longest delivery time.

Cancellations / changes after order completion:
To ensure fast shipping, orders are automatically forwarded to the shipping warehouse. Subsequent cancelations or changes are therefore not possible.

Shipping to Packstation, P.O. Box or parcel store:
As we ship with different shipping service providers depending on the product and destination, we are unfortunately unable to offer shipping to packing stations, PO boxes or parcel stores. Please do not enter these as the delivery address.

Multiple parcels and additional costs:

Larger orders may result in multiple parcels, especially for deliveries outside the EU, which can lead to double customs clearance and additional costs.

Shipping costs for large items:

For particularly large items, higher shipping costs may apply in individual cases, especially when shipping abroad. These are displayed during the ordering process.

Right of return:

After receiving the goods, we grant you a 30-day right of return free of charge. You can find all the details about returns under "Cancellation policy".